Frequently Asked Questions

Do I need an account to place an order?

To make an order just login with your mobile phone number.

What payment methods do you accept?

We Accept Cash On Delivery (COD), MFS Like bkash, Rocket, Nagad, Local & International Credit/Debit Card Like Visa, Master, Amex, DBBL Nexus Card Payment.

What shipping methods do you provide?

FOR BANGLADESH DELIVERY :

We are working with the well reputed Delivery Service's in Bangladesh.

FOR INTERNATIONAL DELIVERY :

The international delivery will be executed by DHL or FedEx.

How long will it take to receive my order?

BANGLADESH DELIVERY:

INSIDE DHAKA:

Once your order is confirmed, we start the processing by 24 hours and delivery process will be completed by maximum 3 working days into your hand.

OUTSIDE DHAKA:

Once your order is confirmed, we start the processing by 24 hours and delivery process will be completed by maximum 7 working days into your hand.

INTERNATIONAL DELIVERY :

Once your order is confirmed, we start the processing by 24 hours and delivery process will be completed by 7 working days into your hand.

International Customers has to place the order with detail mailing address for perfect delivery after being paid successfully to Glow Me account by Visa Card, Master Card or AmEx Card of debit or credit. If any wrongdoing arise by customer’s fault (as per order details record kept on both sides), the customer has to pay the both way delivery charges. But if any mistakes taken by Glow Me, Glow Me will pay the both way charges. Customer may reach Glow Me anytime of working hours to our dedicated Hotline number’s or email us at helpline@glowme.com.bd

What is your exchange, return & refund policy

1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn.

2. The product must include the original tags, user manual, warranty cards, freebies and accessories.

3. The product must be returned in the original and undamaged manufacturer packaging / box. Do not put tape or stickers on the manufacturers box. You can return the item if: The original invoice slip must be enclosed with all returns or exchanges. We do not accept returns or exchanges without the original invoice slip.

We don’t process exchanges or returns after 10 days of the original purchase date.
Pack your exchanges or returns securely in the original package and attach the invoice slip.
Glow Me Will Refund If:
1. Unable to deliver any product.
2. Customer returns any product from Paid or Cash On Delivery order.
3. Customer cancels any order (Paid or Cash On Delivery) before it has been shipped.

Under above condition Glow Me will transfer the refund amount to the customer within 7-10 working days. Refund is allowed for customers who have paid via MFS or card or other electronic payment method. For Cash On Delivery order refund is to be given by customer's instruction.

Frequently Asked Questions (FAQ)

1. What types of products does Safollo Agro offer?

We offer a wide range of agro-related products including soil fertilizers, certified seeds, coir products, and other eco-friendly farming inputs to support sustainable agriculture.

2. How can I place an order?

You can place an order directly through our website at https://safolloagro.com. Simply browse the products, add them to your cart, and proceed to checkout.

3. Do you deliver across Bangladesh?

Yes, we deliver to all major locations across Bangladesh. Delivery times may vary depending on your location.

4. How can I track my order?

Once your order is shipped, we will send you a tracking ID via SMS or email. You can use it to track your package’s status.

5. Can I return or exchange a product?

Yes. You may request an exchange or return within 3 days of delivery if the product is damaged, defective, or incorrect. Please see our Exchange, Return & Refund Policy for details.